While electricity supplies are very reliable, bad winter weather can cause damage and disruption. As the nights get colder and darker, the chance of experiencing severe weather becomes more likely. Storms, floods and other extreme conditions can cause damage to the electricity network and disrupt energy supplies.

Know your free emergency numbers – in a power cut call 105 or, for a gas emergency, dial 0800 111999.

Prepare your home – keep a torch handy and get your appliances serviced by a Gas Safe registered engineer to prevent carbon monoxide poisoning.

Keep your eyes open – keep an eye on the weather forecast and, if you have a power cut or a gas emergency, check on your neighbours.

Vulnerable households can also get extra support by signing up to the Priority Services Register.

The Priority Services Register

The Priority Services Register is a free service provided by Western Power and is eligible for anyone who is of a pensionable age, disabled, has children under 5 years old or relies on medical equipment. 

As part of the service, customers are kept informed as much as possible of power cuts affecting their home and are given special help, if needed, through the British Red Cross.

The Priority Services Register offers peace of mind for vulnerable customers and their families and we do our very best to ensure that their needs are met at all times. 

Western Power already has 1.8 million customers on  the register. 

To find out more information or to register, please call Western Power on 0800 096 3080 or visit www.westernpower.co.uk/psr.